Instructions for Sales Agents on Inputting Sales Activity

•Accurate Entry: Ensure all fields in the sales tracker form are filled accurately. Double-check details before submission to avoid errors.

•Mandatory Fields: Complete all mandatory fields marked with an asterisk (*) on the form. Missing mandatory information will result in an invalid submission.

•Detailed Comments: Provide detailed comments where required, especially for special cases like voided, cancelled, or rebooked bookings.

•Review Before Submit: Carefully review your entries for any mistakes. If you identify an error after submission, follow the resubmission process.

•Resubmission Process: If a mistake is made, resubmit the activity with the correct information. Clearly mark the new submission as a correction of the previous entry.

•Voided/Canceled Bookings: If a booking is voided or cancelled, and then rebooked on another PNR:

•Add a comment explaining the situation.

•Include the original PNR and the reason for voiding/cancelling.

•Submit the rebooked PNR as a new, separate entry in the sales tracker form.

•Consistent Updates: Regularly update the sales tracker with your sales activities to maintain up-to-date records.

•Support and Queries: If you encounter any issues or have questions about the form, contact your supervisor for assistance.